The MessageBox mobile app is a product that has been developed by a team of highly qualified, talented and experienced team of experts who make sure that the app helps you manage all your jobs from the mobile. You can now register customer & Email requests. You can also remotely assign, supervise & reassign and utilize all the Chat based tasks. All these can be done through one app. The numerous features are present in this app to make the lives of the people easy. The app has several unique features like private chat, group chat, ticketing, broadcasts, monitor jobs, service standards, escalation matrix, mobile job assigns, supervisor review of jobs, supervisor chat on jobs, prioritization and many more. There are also features like mobile job updates, reporting, integration, cloud based, support staff check in, auto assignment, app level escalations, create jobs on mobile, re-assign jobs on mobile, heat maps, secure encrypted, email integration, push notifications etc that would simply your job in assigning and reviewing the work status through the app.
The mobile based request management enables chat based mobile platform which includes 1:1 and group chat as well. You can also manage requests, accept jobs and complete jobs from the app. The app enables you to view the history of all the jobs that have been completed. You can also update and re-route the requests through the app and also get immediately notified. You can create requests to any customer service chat app, or supervisor to create jobs from the apps and also notify and rectify them instantly. The Chat and Broadcasts app enables you to get rid of public chat domains and lets you introduce your own private hub. You can have a one on one conversation with anyone in your company and also define your own groups with group chat. You can add members and also remove members at your will and can also close the group at any given point of time. The double ticks indicate whether your message has been read or accepted.
The ticketing feature helps you to track, escalate and close the jobs. You can monitor requests, assign requests and also reset them. There are up to 5 levels of escalation. You can send a request to the customer service mobile app and also map the request to service standards and monitor the performance. These apps are supported by both iOS and Android. The Agent Module is a cloud based platform easily accessible from a desktop or iPad.
With the customer service mobile app of Getmymessage, you are always connected to customers from anywhere, anytime support. Through our hospitality customer service app, you can create a memorable guest experience with real time reporting. Contact us for more information.
