You can now make your hotel operations more efficiently by choosing a single app through which you can carry out multiple functions like registering customer and email requests, remote assigning, supervising and re-assigning and handling all chat based tasks. Information is the most valuable commodity one can ever have. Today, words like “Real time”, “online” and “instant” have become synonymous to customer expectations. Therefore, if you want to survive in the hotel industry, you should make full use of the technology to get closer to your customers and ensure that they have a wonderful experience at your hotel. This means that we need to ensure information flow needs to be continuous and instant.
Customer service and managing your hotel operations efficiently is contingent upon these factors now. The hotel customer service app serves as a single task management platform where you can manage all your customer requests and also handle all the internal tasks efficiently through chat messaging. With the help of hotel messaging app, you can create jobs and also monitor those jobs. You will also be able to reassign jobs and escalate them if required. You can also choose the option of private messaging or group messaging. The app will also help you accomplish tasks management, group tasks, personal tasks and others. All these are packaged into a single system and make all your critical operations simpler. With the help of the customer service app, you can register all your customer requests in the cloud based applications and assign jobs directly to the runners or supervisors through the mobile app.
The runners and supervisors have an option of checking in to the hotel directly through the app. The supervisors can review all the outstanding jobs of the runners from the hotel messaging app. The supervisors can also re-assign jobs directly from the mobile. The supervisors can chat with the runners on each job and monitor the progress and ensure that the job is completed on time by the runners. The runners or supervisors can accept jobs and complete the jobs directly from the app. You can also set your own service standards and escalation matrices for your hotel to ensure that all the tasks are completed on time with highest quality. The support staff can also check into any service area of your hotel to indicate availability to take up jobs in the checked in the area. This allows the flexibility to check into different service areas to ensure smooth operations. You can also receive escalations directly on your mobile. You can have private chats, group chats and company level broadcasts and many more.
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